No scan available when I log in

"My scan says 'uploading' when I login... what gives?"

Every scan that is captured is composed of an incredible amount of raw information.

We securely encrypt and upload to our servers so that we can get you an amazing model of yourself. Once you step off the scanner, we start the upload process immediately.

Most scans will finish processing and be available in a matter of minutes. Occasionally, there are delays in the process.

A couple common causes of delayed processing:

• Internet connection is very slow or disconnected
• ProScanner laptop or tablet is shutdown before your info could finish uploading

In both of these cases, your information is still there and just waiting to get to us! Reach out to the folks at your facility and let them know you are experiencing delays and they will be able to check on things for you.

Still having trouble?

Send Support a message here. We'd be happy to help reach out to your facility and let them know!