ProScanner App: Red Status Bar Connection Issue

Sometimes there can be some connection issues between the Fit3D unit and the laptop or tablet. If the connection in the bottom left is not green/connected, and is red or yellow like this, please refer to the instructions below:

1. Locate, unplug and replug your USB cable
2. ProScanner Power Cycle Steps (All Models)
• Tablet/Laptop Restart
  • Tablet:
    • Restart the tablet by holding down the power button for at least 10 seconds
    • Press the power button again to turn it on
  • Laptop:
    • Restart the laptop by going to the power settings and selecting restart
• Communication Restart
  • Close the ProScanner application
  • Pull USB cable from tower for a few seconds
  • Plug in USB connection again
  • Restart app
• Full Power Cycle (ProScanner)
  • Close ProScanner application
  • Pull USB cable from camera tower
  • Unplug ProScanner power connection, wait 10 seconds
  • Re-connect ProScanner power and wait to fully calibrate (turntable will spin and stop when complete)
  • Re-connect USB connection to tower
3. If your connection status is still yellow - it is likely successfully connected to hardware but not communicating with the firmware successfully
• Submit a support ticket here and please note that you have already tried a full power cycle and your connection status remains yellow.
4. If your connection status is still red - there may be issues connecting your laptop/tablet to hardware
• Submit a support ticket here and please note that you have already tried a full power cycle and your connection status remains red.