Please follow the step by step instructions to make sure your weight scale is operating as intended. For best troubleshooting, it is helpful if you or someone else captures photos of the results you see throughout this process - if we need to do additional troubleshooting at the end of this process, the photos are essential.
1. Open the Fit3D application installed on your Tablet/Laptop and click Settings on the bottom left corner. If the status bar on your screen is red instead of green, confirm that the USB connection between the Laptop/Tablet and Scanner is securely in place.
2. Watch the screen for about 10-20 seconds, do not step on the turntable yet. You should see a status message showing:
tare=0.000... (Highlighted below)
3. Step on to the scale and be as still as possible. Do not touch the handles.
If your weight was successfully captured the system will see a status message indicating...
The final sequence of numbers is your weight. Once that appears stand clear of the turntable, and wait until the
tare=0.000... prompt appears again. Repeat these steps 5 times to capture enough data.
If you are seeing completely inaccurate or inconsistent results (greater than 1/2 lb or 0.22 kg difference between weights), please submit a support request and we will follow up with more information. Provide photos of the results of your weight scale test in your support request.
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