Updating your Windows Operating System software

Some diagnostic errors are directly related to the Windows Operating System software being out of date.

Follow the instructions below to ensure you've completed all Windows Operating System software updates:

1. In the lower left corner of your laptop or tablet, click on the Windows menu
2. Click on the gear icon to open Settings:
3. Click on the 'Updates and Security' button in the settings menu
4. Click on 'Check for updates'
5. Complete the updates and restart the tablet when prompted
6. Once you have restarted your tablet or laptop, repeat steps 1-5 until there are no additional updates to be completed

Once you have cleared all Windows updates, power cycle your ProScanner:

1. Close ProScanner application
2. Pull USB cable from camera tower
3. Unplug ProScanner power connection, wait 10 seconds
4. Re-connect ProScanner power and wait to fully calibrate (turntable will spin and stop when complete)
5. Re-connect USB connection to tower
6. Start ProScanner application and wait for "connected" status
7. Check for diagnostic errors
8. No diagnostic errors? You're ready to scan! 

Additional troubleshooting for diagnostic errors is coming soon. In the meantime, please submit a support request here if you see additional diagnostic errors.