Diagnostic Errors and Troubleshooting

Came across a diagnostic error? (i.e. Hardware, Sensor, Internet)

Please follow ALL of the instructions below to power cycle your ProScanner and restart it:

USB Communication Restart

1. Close the ProScanner app
2. Pull USB cable from the camera tower for a few seconds
3. Plug in USB connection again
4. Restart the ProScanner app
   

Full Power Cycle (ProScanner)

1. Close ProScanner application
2. Pull USB cable from camera tower
3. Unplug ProScanner power connection, wait 10 seconds
4. Re-connect ProScanner power and wait to fully calibrate (turntable will spin and stop when complete)
5. Re-connect USB connection to tower
6. Restart your tablet or laptop by clicking on the Windows button in the lower left corner of your screen and clicking 'Restart'
7. Start ProScanner application and wait for "connected" status

If any of the following happen during the power cycle, please contact Fit3D Support:

1. If the turntable doesn't spin during the power up (during step 4 above)
2. If the turntable starts spinning and does not stop (during step 4 above)
3. If you experience any diagnostic errors once you reach step 7