This article outlines the steps necessary to help Fit3D support diagnose the scanner's potential issues. If you are experiencing any technical issues with your ProScanner, please be sure to follow these steps all the way to the end before submitting a support ticket.
- Updating your Windows Operating System software
- ProScanner App - Software Updates
- Firmware and Capture Service Updates
- Diagnostic Errors and Troubleshooting
- Tablet and Laptop restarts
- Full Power Cycle
If you have followed all of these steps and are still encountering errors, please contact our Support team by submitting a request here: Fit3D Support Request