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Facility Support

If you own or lease a ProScanner at your facility, click here for facility-specific info and troubleshooting guides.

ProScanner Installation

  • Latest software and hardware (firmware) versions
  • Power requirements of the ProScanner V4.1
  • What should I expect out of the box?

On-boarding and Implementation of ProScanner

  • Client Scan Review "One Pager"
  • Fit3D Facility Installation Guide for ProScanner v4.1
  • How to Manage Coaches as an Admin
  • Adding your staff members to Fit3D Educational Emails

Troubleshooting

  • Status: Reported Issues
  • ProScanner Troubleshooting Guide
  • How to find your ProScanner code or ID
  • ProScanner App: Red Status Bar Connection Issue
  • ProScanner Diagnostics
  • Minimum / Maximum Height and Weight for Successful Scans
See all 14 articles

Site and Software Updates

  • ProScanner App - Software Updates