To expedite troubleshooting, please provide us with the System ID.
1. Open your ProScanner App,
2. Click on 'Settings' in the lower left corner of your screen,
3. On the top right of your screen, you'll see 'SystemID:' - please copy this code and submit it here.
This field helps us to track the frequency of specific types of issues. You may select one or many issues that you'd like us to address. Thanks for helping us to serve you better!
If you have a technical support question, please choose the description that best matches the issue you are currently experiencing. If you have multiple issues, please explain in the Description field below.
If you are requesting that we review a client's scan details, please provide us with the client's first and last name, as well as email.
If you are requesting a report of your facility's scan history, please indicate the START date here.
If you are requesting a report of your facility's scan history, please indicate the END date here.
What is the original email address you used to create a Fit3D account?
What is the email address you wish to use as your login email for your Fit3D account?
Please enter any additional information that may help us resolve your support request more quickly.
PLEASE NOTE: You will be required to confirm your email address to submit this support request. This is a step we take to reduce spambots, but to also ensure that you have an account where you can log in and check your support ticket status. We appreciate your acknowledgment of this step we are taking to better support you.