Topics that come up often in Fit3D's support portal.

  • Body Shape Rating (BSR) plus icon minus icon
  • Changes to the Body Shape Rating (BSR) on the Dashboard Body Shape Rating is a wellness score based on the relationship of your body shape to cardiovascular related risk factors. It answers the que... See more
  • Fit3D Body Fat FAQ plus icon minus icon
  • What is Fit3D Body Fat & Where did it come from?  Fit3D’s proprietary body fat algorithm is our own, based off data we’ve gathered with our medical research partners that use both the ProScanner an... See more
  • How does Fit3D calculate BMR? plus icon minus icon
  • Fit3D uses the Mifflin St. Jeor formula to calculate BMR.There are multiple formulas used to calculate BMR. Nowdays, the Mifflin-St Jeor equation is believed to give the most accurate result and it... See more
  • Core circumference measurements plus icon minus icon
  • Below you'll see a representation of our core measurements and where they are collected on a body. It is important for you to note that if you have a failed or improper scan, then your measurement... See more
  • How to update height/weight data manually plus icon minus icon
  • After logging in at you will be taken to your Dashboard Click on the Fitness icon, then select Body Composition on your report Click on the boxes to edit your Height/Weight When you are f... See more
  • Why don't my Wellness Metrics show up? plus icon minus icon
  • Have you ever logged in to view your scan and seen missing wellness metrics?  Don't worry, it doesn't mean you don't exist! As you may know, wellness metrics like Body Fat percentage can provide v... See more
  • Scan safety plus icon minus icon
  • Our system uses fairly common infrared depth mapping cameras to get the information used to create our avatars. The sensor is very similar to the Microsoft Kinect that is used in 10s of millions of... See more
  • Scan Validation - is your scan valid or improper? plus icon minus icon
  • Why Validate?Validating scans is highly important because it allows you to obtain the best possible data. Fit3D's scans are highly accurate, but there are several factors that could cause issues. W... See more
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