Troubleshooting guides available for Fit3D's partners (facilities, distributors) and individuals.
- Status: Reported Issues
- ProScanner Troubleshooting Guide
- How to find your ProScanner code or ID
- ProScanner App: Red Status Bar Connection Issue
- ProScanner Diagnostics
- Minimum / Maximum Height and Weight for Successful Scans
- Testing your weight scale for inconsistencies
- Our wifi internet isn't strong enough, can we use an ethernet connection?
- Updating your Windows Operating System software
- Firmware and Capture Service Updates
- Diagnostic Errors and Troubleshooting
- How to Restart Your Fit3D Tablet or Laptop
- How to power cycle your ProScanner
- Basic ProScanner Troubleshooting Guide