Troubleshooting
Troubleshooting guides available for Fit3D's partners (facilities, distributors) and individuals.
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ProScanner Troubleshooting Guide
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How to find your ProScanner code or ID
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ProScanner App: Red Status Bar Connection Issue
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ProScanner Diagnostics
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Minimum / Maximum Height and Weight for Successful Scans
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Testing your weight scale for inconsistencies
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Our wifi internet isn't strong enough, can we use an ethernet connection?
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Updating your Windows Operating System software
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Firmware and Capture Service Updates
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Diagnostic Errors and Troubleshooting
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How to Restart Your Fit3D Tablet or Laptop
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How to power cycle your ProScanner
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Basic ProScanner Troubleshooting Guide