Troubleshooting

Troubleshooting guides available for Fit3D's partners (facilities, distributors) and individuals.

• ProScanner Troubleshooting Guide
This article outlines the steps necessary to help Fit3D support diagnose the scanner's potential issues. If you are experiencing any technical issues with your ProScanner, please be sure to follow ... See more
• How to find your ProScanner code or ID
Your scanner identification code can be found using the steps below: Open your ProScanner App Go to 'Settings' ​​   3. You should see 'SystemID:' - please send support that information so our sup... See more
• ProScanner App: Red Status Bar Connection Issue
Sometimes there can be some connection issues between the Fit3D unit and the laptop or tablet. If the connection in the bottom left is not green/connected, and is red or yellow like this, please re... See more
• ProScanner Diagnostics
With our latest software update, we've rolled out ProScanner Diagnostics. It's important to note that not all diagnostic errors will prevent you from taking a successful scan. You're welcome to cl... See more
• Minimum / Maximum Height and Weight for Successful Scans
How tall do I have to be to take a scan? We hear many questions about the minimum and maximum heights and weights when using the ProScanner. Weight: Our turntable has been successfully tested for w... See more
• Testing your weight scale for inconsistencies
Please follow the step by step instructions to make sure your weight scale is operating as intended. For best troubleshooting, it is helpful if you or someone else captures photos of the results yo... See more
• Our wifi internet isn't strong enough, can we use an ethernet connection?
Absolutely! Fit3D's ProScanner supports connecting a USB to Ethernet adapter using a powered USB hub as shown in the attached document. Keep in mind that whether your internet connection is wifi or... See more
• Updating your Windows Operating System software
Some diagnostic errors are directly related to the Windows Operating System software being out of date. Follow the instructions below to ensure you've completed all Windows Operating System softwar... See more
• Firmware and Capture Service Updates
Once you have completed updating your Windows Operating System and downloading the latest ProScanner app, ensure that your firmware is up to date: After Launching the ProScanner app, locate and cl... See more
• Diagnostic Errors and Troubleshooting
Came across a diagnostic error? (i.e. Hardware, Sensor, Internet) Please follow ALL of the instructions below to power cycle your ProScanner and restart it: USB Communication Restart Close the Pro... See more
• How to Restart Your Fit3D Tablet or Laptop
Restart your tablet/laptop by exiting the ProScanner app and clicking on the Windows button in the lower left corner of your screen. Locate the "Shut down or Sign out" option, then click 'Restart'.... See more
• How to power cycle your ProScanner
Most of our ProScanner troubleshooting workflows will require you to power cycle you system. Please follow the instructions below, without skipping any steps, to power cycle your ProScanner. How to... See more
• Basic ProScanner Troubleshooting Guide
  This article is made available to facilities and distributors to help troubleshoot ProScanner and ProScanner App issues. This article outlines the steps necessary to help Fit3D support diagnose t... See more